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Territory Manager - Northern FL

Location
Orlando, Florida
Posted
29 Jul 2022

At Luxer One, we're committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

The Luxer One Customer Success department is seeking an enthusiastic, driven, customer-centric Territory Manager to join our growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.

If you are a highly motivated, tech-savvy, self-starter that is comfortable performing maintenance and repair work, then this might be the position for you.


Roles and Responsibilities:

  • Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.


  • Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.


  • Provide in-person customer service to property managers and their staff.


  • Collaborate with internal teams to address escalated customer service inquiries and opportunities for growth within your assigned market.


  • Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.


  • Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs.


  • Work with our Product Development team to test out new solutions in the field.


  • Take on special projects to assist in the growth and development of the company.

Skills

  • Exceptional people skills & communication skills.


  • You have a proven ability to troubleshoot and repair both hardware and electronic components.


  • Experience performing maintenance and troubleshooting for internet-connected devices.


  • You are comfortable working on repairs of the package management systems.


  • You can collect actionable feedback about customer usage and communicate it back to other team members.


  • You know how to train others to use a product or service successfully.


  • You can think creatively/outside the box and use existing tools to solve problems for customers.


  • You have advanced computer skills previous experience with Zoho or a similar CRM.


  • Proficient with Mac or Apple products.

Experience

  • 1-3 years of performing field repair work or remotely troubleshooting hardware.


  • 1-3 years of experience in a support or service environment.


  • Successfully worked in a remote role where you determined your schedule.


  • Excellent written and verbal communications skills, including a confident phone presence and effective email communication.


  • Preferred


  • Software or hardware support experience


  • Managing a market or territory


  • Bachelor's or other Technical Degree


Attitude

  • Humble, Hungry, People Smart


  • Self-starter with an affinity for action & responding rapidly


  • Solutions driven


  • Focuses on the customer even when faced with challenging circumstances


  • Solid fundamentals in customer relationship management


Habits

  • Diligent and thorough in your planning & execution


  • Obsessed with client expectations & user experience


  • Thinks through potential outcomes & mitigates risk


  • You make others better when working with them


Benefits

  • Luxer has got you covered! You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule. We promote education through tuition reimbursement. You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.


  • You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow. We promoted 42% of our employees last year!


  • Luxer celebrate one another's differences. Although we're proud of our culture of diversity and inclusion, we're working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues, and provide educational opportunities for all employees.

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Details

  • Job Reference: 671159618-2
  • Date Posted: 29 July 2022
  • Recruiter: Luxer One
  • Location: Orlando, Florida
  • Salary: On Application