This is a permanent time job, based in a College in east London
The Student Services Officers will support students in a variety of different ways, to support them throughout the learner journey.
The Student Services Officer role will be the College focal point for student financial support, delivering outstanding customer service and advice relating to Bursary funding; travel and transport; and general information.
You will be providing support for student retention and attendance at College by timely assessment of financial assistance applications within agreed guidelines and policy, administration and distribution of awards.
The workload fluctuates across the academic year, there are particular pressure points at busy periods and the team will be responsible for maintaining an appropriate level of organisation and efficiency during these busy periods, as well as retaining a clear customer service-excellence focus.
Student Services Officer are required to provide initial advice and guidance on a wide variety of topics to prospective and current students.