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Service Coordinator

£27,000 to £29,000
Job Type
13 Sep 2022
Leading mechanical contractor based in Sunbury, requires a Service Coordinator to join their team. Salary up to £29,000 depending on experience, 25 days holiday. A Service Coordinator performs a variety of tasks to ensure a high standard of customer service delivered at all times, supporting the delivery of business objectives. Key Responsibilities Ensure all KPI s are met for assigned clients. Where failings are made, escalate to line manager within 24 hours. Take responsibility for all assigned client enquiries. Proactively booking in pre-planned maintenance visits with assigned clients, working alongside our planner to ensure contracts are completed in a timely manner. Review, amend where necessary and issue report sheets to clients in line with agreed SLA s. Responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, suppliers and our planner. Retrospectively calculate and issue costs for emergency call outs and issue to clients. Take responsibility for urgent remedial quotes following emergency call outs. Review and send all quotes from Estimators, supporting with queries. Understand the function of other team members around you to be able to cover for planned and unforeseen absences. Raising customer Permits for Booking in of works Answering Telephone calls, dealing with customers directly or passing to relevant dept. Actioning own emails, ensuring acknowledgment and response in timely manner. Any other task the organisation deems necessary, especially at busy periods
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  • Job Reference: 711161007-2
  • Date Posted: 13 September 2022
  • Recruiter: Layka Recruitment
    Layka Recruitment
  • Location: Surrey
  • Salary: £27,000 to £29,000
  • Sector: Engineering
  • Job Type: Permanent