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Service Concierge - Mercedes-Benz of Manchester

Manchester, New Hampshire
Job Type
29 Jul 2022
Mercedes-Benz of Manchester is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Concierge to our team.

In addition to competitive pay, we offer our associates the following benefits:
  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Duties include (not limited to)
  • Work closely with the Serivce Director to ensure all customer issues and concerns are resolved promptly.
  • Assist with meeting and greeting service customers promptly in a professional and courteous manner.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Make daily CSI follow up outnound phone calls to insure great customer experience
  • CSI Reporting - Work with managers to assist customers who have service concerns
  • Work closely with the service drive team to ensure things run efficiently including customer loaner cars and rental cars
  • Insure customers are informed of their service needs while visiting dealership
  • Make daily observations of service department and report to Service Director and General Manager daily/weekly.
  • Oversee customer contact reports given to ASMs for follow up.
  • Discuss ideas with Service Director which would help improve the overall service department.
  • Assist Managers with anything required to improve the customer experience at the dealership.
  • Demonstrates behaviors consistent with the companys vision, mission and values in all interactions with customers, co-workers and suppliers
You will need..
  • Good organiziational skills
  • Prior customer service experience preferred.
  • Outgoing personality/forward facing
  • Excellent customer service skills.
  • Hospitality experience
  • Ability to multitask
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Group 1 Automotive is an Equal Employment Opportunity Employer.


LI-JG1 ID: 23

External Company Name: Group 1 Automotive, Inc.

External Company URL:

Street: 875 Gold Street

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  • Job Reference: 671167870-2
  • Date Posted: 29 July 2022
  • Recruiter: Group 1 Automotive, Inc.
  • Location: Manchester, New Hampshire
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent