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Sales & Service Representative

Fresno, California
29 Jul 2022

Lump sum relocation may be provided if eligibility requirements are met.


  • Meet or exceed customer needs while fulfilling the sales goals of Vapor/Ricon within a multi-state regional area. Responsible for sales/service activities and service calls for OEM's and end users within region.

Duties and Responsibilities:

  • Evaluate customer needs; recommend products and services and coordinate resolution of issues with the technical engineering staff of customers.
  • Applicant will be responsible for maintaining and servicing several OEMs in the region including training and account management.
  • Support daily activities at assigned OEMs to ensure product installation quality expectations are met
  • Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
  • Provide training for OEMs and End Users at assigned accounts
  • Perform field sales and service to bus customers and some commercial customers in area served.
  • Develop new business opportunities with customers served while ensuring Vapor/Ricon specifications are written in current and future orders for bid.
  • Provide accurate sales forecast and market data to Regional Manager.
  • Fulfill market potential of customers through Vapor/Ricon product line acceptance.
  • Work with end users in the development of final specifications.
  • Demonstrate products and services and assist others in selection of those best suited to their needs.
  • Coordinate delivery dates and service obligations.
  • Responsible to OEM and others to develop existing and new applications.
  • Demonstrates products and services; assist others in selection of products and services best suited to their needs.
  • Responsible for the timely submission and accuracy of key performance reports detailing activities, sales volume, build schedules, expenses etc.
  • Responsible within group to make the Service Department a profit center.
  • Position may require up to 80% travel to customer, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).

Minimum Qualifications:

  • Bachelor of Science (B. S.) Engineering, Bachelor of Administration (B.A.) degree, or equivalent experience in a sales/service role in fleet transportation equipment or similar area.
  • Minimum 3 years of experience in a sales role

Knowledge, Skills and Abilities:

  • Demonstrated competency in managing contracts and OEM customers.
  • Progressive track record in technical sales
  • Ability to negotiate WIN/WIN agreements.
  • Organized and detailed with a hands-on approach to serving customer needs.
  • Ability to resolve technical issues/applications through the use of blueprints and/or wiring diagrams.
  • Able to judge and react positively to a wide variety of customers and their needs.
  • Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.

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  • Job Reference: 671168663-2
  • Date Posted: 29 July 2022
  • Recruiter: Wabtec Corporation
  • Location: Fresno, California
  • Salary: On Application