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Sales & Service Assistant

Location
Basingstoke, Hampshire
Job Type
Permanent
Posted
22 Sep 2022

Job Title:

Sales & Service Assistant

Reporting To:

Private Client Manager

Job level:

Assistant

Location:

London or Basingstoke

Berry Bros. & Rudd is more than 300 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

We are looking for an Assistant to join the UK Account Manager team. You will serve as a point of contact for the entire breadth of our private client base, communicating new releases, offers, tastings and services on behalf of Account Managers. You will collate, process and where necessary, allocate the resulting sales and queries. You will provide general support for Private Clients and Account Managers and ensure we deliver the best possible level of service.

Our ideal candidate is goal-oriented, has an excellent knowledge of customer service best practices, understands that private clients are at the core of the business and is driven by a desire to deliver the best possible service. Exceptional organisational skills and ability to react to private client requests, the market and opportunities is vital to bring success to this role.

Ultimately, you will be required to deliver high quality customer service, manage HNW private clients, have a strong understanding of the Cellar Plan, a good degree of wine and spirits knowledge and work within the team to excel.

Working alongside the UK Account Manager and buying teams, you will be responsible for delivering £5m+ of sales per year across a private client portfolio numbering more than 5,000.

Who you will work with

Internal:

  • Service & Sales Assistant - Private Clients
  • Account Manager team including Private Client Manager and Senior Account Managers
  • Buying team
  • Marketing
  • Customer Services
  • Despatch
  • Export
  • Events & Education
  • Finance

External:

  • Private Clients, Apsis

What you will do

  • Working alongside the Account Manager team and management to ensure offers and opportunities, including tasting tickets and service led communications are sent in a timely and effective manner to the appropriate private clients.
  • Providing a comprehensive and high-level service to private clients.
  • Coordination of offers from Fine Wine inbox and Cellar Plan via the Apsis emailing system, including managing unsubscribe requests.
  • Operate within GDPR guidelines and ensure systems and processes remain compliant.
  • Coordination of processing of private client sales including managing the inbox for For Wine & Cellar Plan.
  • Advising private clients and selling a broad range of BB&R products and services, helping to manage Account Managers' private client portfolios in their absence.
  • Resolve stock issues occasionally encountered in the buying process, delivering the best resolution and experience for our private clients.
  • Timely response to private client communication, usually by telephone or email.
  • Offering relevant, quality advice to private clients and providing comprehensive and accurate information on trading wine.
  • Maintain and update sales and private client records.
  • Communicate important feedback from private clients internally.
  • Ensuring agreed sales and Gross Profit targets are met or exceeded.
  • To ensure that all working practices comply with Health and Safety legislation

What you will bring to the role

Experience / Achievements

  • Strong organisations skills with attention to detail.
  • Proven work experience as a sales and service administrator or sales and service support agent.
  • A team player with high level of dedication.
  • Ability to work under strict deadlines.
  • Customer service within a high-quality business.
  • A broad and strong knowledge of wine and if possible, the wine market.

Your Skills, Knowledge and Behaviours

  • Excellent commercial, customer service and sales skills.
  • Relationship building skills and development of trust.
  • Proactive.
  • Passionate about wine which can be translated into sales opportunities.
  • Time management.
  • Highly organised and efficient.
  • Experience with Microsoft 365 is essential, particularly Excel

Qualifications

  • WSET level 3 preferred

We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period + one Personal Day per year, Private Medical cover, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more....

Closing date: Thursday 6th October 2022

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Details

  • Job Reference: 718588415-2
  • Date Posted: 22 September 2022
  • Recruiter: Berry Bros. & Rudd
    Berry Bros. & Rudd
  • Location: Basingstoke, Hampshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent