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Payroll Recovery Specialist

Job Type
1 Sep 2022
We are searching for a Payroll Recovery Specialist to join our world-class London People Shared Services Centre, a team of skilled People and Payroll professionals, responsible for providing service delivery for our UK & Ireland business which supports an employee population of over 14,000 Job Purpose The successful candidate will manage the recovery of overpayments for UK and Ireland Payroll, review and track all overpayments to ensure a high level of collections, communicate with business stakeholders, employees and ex-employees to manage queries and repayments, ensure overpayments are updated in the payroll system in line with HMRC requirements, produce appropriate monthly statistics summarising overpayments / recoveries, develop and document processes as required to deliver a high quality of customer service. Key Responsibilities Relationship Management Build and maintain relationships with key stakeholders, through regular and open communications, including attendance at key meetings to represent the People Services agenda. Ensure engagement from key stakeholders, including the Payroll and Finance teams, to ensure processes are developed and followed consistently Build and maintain relationships with senior management teams, ensuring all relevant reporting is provided in a clear and timely manner Service Delivery Develop and document payroll recovery processes, to ensure successful recovery and processing of overpayments Manage the recovery of overpayments to mitigate the financial impact to the business. Monitor status of each overpayment during the recovery process to ensure all repayment plans are settled in full, and recorded accordingly Liaise with ex-employees to ensure all overpayments on leaving are recovered in a timely manner Maintain clear records in regards to overpayments and recovery, to mitigate financial impact to the business Ensure clear lines of communication with business finance teams to confirm recovered monies Ensure all appropriate authorities are obtained during the recovery process Monitor the case management system, Service Now, to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates. Identify, make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team. Escalate issues and concerns as appropriate Proactively work with our payroll and finance teams to ensure good practice is adopted to ensure losses via overpayments are firstly prevented, and recovered in a timely way should they occur Lead on conducting root cause reviews to proactively identify and implement solutions to reduce the number of employee overpayments Management Information Develop management information reporting to provide a clear insight into overpayments and recoveries Provide full and relevant information in relation to the recovery of overpayments on a monthly and ad-hoc basis HR Projects and Cyclical Activities Own and participate in various People Projects as required, providing subject matter expertise and operations input to requirements. Support with operational readiness for implementation of new systems or processes. Experience, Skills & Knowledge Required: Experience of overpayment recovery desirable Experience utilising a case management tool to manage and report on team workload; Experience using an HRIS, PeopleSoft, ServiceNow desirable; Excellent understanding of Payroll and People processes; Experience of continuous improvement projects; Experience of working in an HR Shared Services team. Strong stakeholder management and relationship building skills; Ability to influence and persuade across all levels of seniority; Sound judgement and decision-making skills; Excellent analytical and problem-solving skills; Excellent customer service skills; High level of accuracy and attention to detail essential; Exceptional written and verbal communication skills; Good organisation, prioritisation and multitasking skills; Strong interpersonal skills; High level of PC/database skills, including Microsoft Office. Analytical and Results Driven Stakeholder Management and Influencing Personal and Interpersonal
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  • Job Reference: 701343174-2
  • Date Posted: 1 September 2022
  • Recruiter: CBRE (LFM)
    CBRE (LFM)
  • Location: London
  • Salary: On Application
  • Sector: HR / Recruitment
  • Job Type: Permanent