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Major Incident Management Analyst

Peterborough, Cambridgeshire
£200 to £205 Per Day
Job Type
13 Sep 2022
Incident Analyst / ITIL / NOC / MIM / Contract / £205pd Incident Analyst / ITIL / NOC / MIM / Contract / £205pd My client , a prestigious global MSP, are looking to recruit a number of experienced Incident Analysts to help fix and resolve tier one issues for multiple end customers. IR35 Status: Inside Location: Multiple/Remote You will be responsible for the below: You will be responsible for managing all major incidents, in line with the defined procedures. This includes the coordination of bridge calls between multiple external/internal technical partners. Consistently deliver strong communication to all stakeholders (internal and external), ensuring that all status updates remain factual. Provide continued support for all internal teams, ensuring the effective handling of incidents throughout their life-cycle. Help to identify any areas of difficulty and/or need for improvement via thorough analysis, where the quality of service to the customer is concerned. Responsible for producing performance reports for all stakeholders. Pro-active in seeking workarounds and solutions, in order to help mitigate risk/impact. Identify and escalate all IT security concerns. You will ideally have the following hard skills : Proven commercial experience of working in a similar role where you were responsible for delivering incident management to a customer entity. Demonstrate successfully working within an ITIL framework . Ideally, you will hold ITIL Foundation accreditation. Strong leadership skills, with the ability to coordinate high-end technical resources to deliver incident resolution in a critical situation. A solid understanding of Service Management Methodologies, tool sets, and best practices. Excellent written and verbal communication skills. Solid understanding of related processes (Problem, Change etc). Incident Analyst / ITIL / NOC / MIM / Contract / £205pd Incident Analyst / ITIL / NOC / MIM / Contract / £205pd
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  • Job Reference: 711159991-2
  • Date Posted: 13 September 2022
  • Recruiter: Concept Resourcing
    Concept Resourcing
  • Location: Peterborough, Cambridgeshire
  • Salary: £200 to £205 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract