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IT Service Desk Analyst - APAC

£20,000 to £26,000
Job Type
14 Sep 2022

We are urgently seeking an IT Service Desk Analyst to join our market leading client on a 6 months fixed term contract basis, working fully remote 4.00am to 12.00pm / 5.00am to 1.00pm, working continuously on weekends with two rest days in the week.

As the IT Service Desk Analyst, you will be responsible for providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes.

Role Accountabilities:

  • Act as a single point of contact for users regarding IT issues and queries
  • Receiving, logging and managing tickets via the Manage Engine Tool
  • Maintaining an Asset Database and tracking changes
  • 1st and 2nd line support - troubleshooting of IT issues
  • Escalate breached calls and high priority incidents
  • Log all calls in the Service Desk Call Logging system
  • Be active in shift left activities to the service desk
  • Working with multiple teams and ITOC SME/ technical specialist to review alerts

Skills and Experiences:

  • Experience Supporting Office 365, Active Directory
  • Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment
  • Excellent communication/interpersonal skills
  • Flexible and adaptable to changing business needs and processes
  • Ability to prioritise/schedule work
  • Good Analytical skill in problem solving
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  • Job Reference: 711527018-2
  • Date Posted: 14 September 2022
  • Recruiter: LTS Resourcing LTD
    LTS Resourcing LTD
  • Location: London
  • Salary: £20,000 to £26,000
  • Sector: I.T. & Communications
  • Job Type: Permanent