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IT Administrator

Creedmoor, North Carolina
Job Type
22 Sep 2022

Location: Cary, NC (hybrid)

Role Value Proposition:

As a member of the ID ADMIN team, the analyst is the first line of security defense to assure access for over 50K+ internal and external users. They will provide add/move/change access to over 150+ applications and services offered, over multiple OS environments and global domains. You will be responsible for maintaining access procedures and SLA, as well as troubleshooting skills, to support user accounts over VPN, mainframe, Outlook, Active Directory and multiple other services and applications through use of multiple intake systems and sources.

Key Responsibilities:

  • Troubleshoot and perform root cause analysis of AD, access, email, RSA, functional and user account incidents.
  • Complete add/remove access for 150+ APPS and services over global OS environments and domains.
  • Create, update and maintain team procedures, documents and support records, as required.
  • Good communication skills: ability to build effective partnerships with peer groups, vendor staff, etc.
  • Strong analytical, problem solving and documentation skills.
  • Participation as a team is instrumental and some after hours and weekend support required

Essential Business Experience and Technical Skills:


  • 3+ years of experience in an IT Operations, ID Administration, Mainframe, or server support role or equivalent experience.
  • Minimum 2 year IT or technical degree or related experience in lieu of formal education required.
  • Basic to intermediate level understanding of Active Directory ID and/or AZURE and group administration.
  • Experience with ID provisioning tools and request systems (e.g. Service Now, Access Central, RSA, etc.)
  • Mainframe background/knowledge preferred and a PLUS
  • Willingness to continually learn, develop, and expand IT Infrastructure operations knowledge as a team player is a requirement.


  • Experience with ID provisioning tools and request systems (e.g. Service Now, Access Central, RSA, etc.)
  • Understanding of IT Security principals or certifications
  • Mainframe background/knowledge is a PLUS
  • Understanding of IT Security principals or certifications
  • Basic Scripting and programming skills a PLUS.

Number of Openings


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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  • Job Reference: 718489502-2
  • Date Posted: 22 September 2022
  • Recruiter: MetLife
  • Location: Creedmoor, North Carolina
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent