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Implementation Consultant

£55,000 to £60,000
Job Type
1 Sep 2022
Join a company that s taking the RegTech industry by storm! We have an exciting opportunity available for a Implementation Consultant to join a close-knit and friendly Delivery Team who implement our powerful regulatory compliance software for some of the biggest financial firms in the world. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £55,000 - £60,000 per annum. About us: Ruleguard is a SaaS application company serving the financial sector compliance market. As a leading firm within the innovative "RegTech" sector we delight in creating cutting edge business software to make it as easy as possible for banks, brokers, and investment firms to comply with regulation. Benefits we offer: 25 days of annual leave increasing by 1 day each year up to 30 days Employer pension scheme Private Health Insurance Medical Cash Plan Income Protection Life Assurance Gym/fitness benefits Flexible working Home workspace equipment allowance Wellbeing and social events Responsibilities of our Implementation Consultant include: Capture and analyse business requirements to determine the optimal implementation plan. Leverage our software platform to satisfy requirements with effective setup and configuration. Manage the customer acceptance planning and sign-off process. Maintain and develop our project planning templates across our product suite. Collaborate with Account Managers and Delivery colleagues to provide an optimal customer experience. Manage customer expectations, requirements, and communication on a range of internal and external projects. Report to the Head of Operations with accurate and timely MI on the status of the current project portfolio. Ensure projects are delivered on time and to specification. Train new and existing users on the use of our software platform. Assist in developing customer relationships and loyalty Work to maximise clients' return on investment from our products and services. Assist with customer helpdesk management and work with the Product and Technical Teams on new requirements. What we are looking for in our Implementation Consultant: Enterprise software implementations Business analysis and requirements capture. Knowledge of customer service practices. Experience with helpdesk management tools. Business software customer support. Customer relationship management. Project and programme management. Familiarity with relational databases. Experience working in a SaaS software firm. Experience of the above within the Financial Services sector would be a bonus Freshdesk helpdesk software, or similar Technical aptitude and the ability to rapidly learn new software Excellent written and verbal communication skills Excel (advanced level) (url removed)/MS Project/Basecamp or similar PM tools If you are looking for a new challenge, please click apply now to be considered as our Implementation Consultant we d love to hear from you
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  • Job Reference: 701345286-2
  • Date Posted: 1 September 2022
  • Recruiter: Ruleguard
  • Location: London
  • Salary: £55,000 to £60,000
  • Sector: Accounting
  • Job Type: Permanent