Modis is seeking a Field Technician II. This is an exciting ONSITE role, so candidates must be in the local area of Mukilteo, WA. This role will work to provide excellent customer service in installation, repair, over haul, inspection, troubleshooting and testing of company products (transmissions, accessories, drive systems, control systems) in house and on-site as directed through the following duties.
Perform OE modifications, service repairs, unit overhauls and inspections, general trouble-shooting and testing per scheduling.
Work closely with Marine staff to ensure appropriate actions are implemented to meet customer demands and service and delivery issues are resolved and communicated in a timely fashion.
Maintain the shop work area and any tools and facility equipment required.
Ensure company vehicle and equipment are well maintained and operated safely and in accordance with Marine policy and procedure.
Maintain good housekeeping practices, while using safe work practices and the proper tools and equipment, including precision measuring instruments for the job assigned.
Perform sea trials as required.
Ship/pack, receive/store, and ensure proper inventory controls are maintained for units, parts and accessories as required.
Assist in Dealer and Field Service Technician training both in-house and at customer facilities as required.
Conduct warranty investigations and prepare required reporting.
Assist in service order completion including associated paperwork.
Assists in the general maintenance of the Marine facilities as required.
Essential Skills and Experience:
High School diploma with 5+ years related experience.
Product knowledge, marine industry experience, basic electrical/electronic knowledge, mechanical aptitude needed.
Must possess strong analytical skills, have a solid work ethic and be able to work cooperatively with a team.