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Field Service Engineer

Location
San Carlos, California
Posted
29 Jul 2022

Field Service Engineer (California Region)

Remote Customer Support California, United States Full-time


About the Role

The Field Service Engineer is responsible for supporting both the in-house and field installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects as needed to support the company goals and objectives. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of company objectives, this candidate must exhibit drive, passion, and a competitive spirit to help maximize success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win. This role is regional based.


Responsibilities:

New equipment installations, preventative maintenance activities, and emergency repairs

Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of the team

Provide feedback to internal teams to address failure points and make system reliability improvements

Support the Field Applications team as needed to maximize equipment uptime and responsiveness

Assist with the quality process improvement initiatives.

Support logistics activities as needed to ensure proper products and finished goods ship on time as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime

Provide support of special projects to help improve overall success. This includes working with other departments and stakeholders as approved by the TSM and VP of Customer Success. This may require him/her to learn new systems and process functionality to identify, communicate, and incorporate enhancements into the project(s)

Coordinate with other Commercial Team members as needed to properly relay information and support Sales/Evaluations as needed to achieve financial targets

Present a professional image at all times to customers, clients and other vendors


Requirements:

Bachelor's degree in related field of study strongly preferred

Willingness to travel, including internationally, with little to no advance notice as needed to support customer operations. This is expected to range between 25 to 75% travel per month and may include some weekend travel

Hands-on field service experience preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions

Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components

Excellent communication skills and ability to manage customer expectations while providing outstanding customer service

Working knowledge of all technical support activities designed to achieve a world class customer experience

Current or previous expertise and experience with Excel a must for this role

Ability to lift, carry, push, pull or otherwise move approximately 60-80 lbs. on an infrequent basis


Benefits:

Full medical, dental, vision insurance

Unlimited Flexible Time Off

Life Insurance (Basic, Voluntary & AD&D)

Short Term & Long Term Disability

Stock Option Plan

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Details

  • Job Reference: 671168626-2
  • Date Posted: 29 July 2022
  • Recruiter: quest groups llc
  • Location: San Carlos, California
  • Salary: On Application