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Experienced RN - Patient Flow & Transfer Center - Duke University Hospital - Durham, NC

Durham, North Carolina
Job Type
17 Sep 2022

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital in North Carolina and in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke University Health System - Duke University Hospital seeks to hire an experienced Registered Nurse, RN who will embrace our mission of Transforming Lives, Transforming Care.

Department Profile:

The Duke Transfer Center at Duke University Hospital seeking a qualified nurse. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. Ideal applicants would have excellent computer and phone skills and be able to communicate effectively with a multidisciplinary team.

Work Hours & Shifts:
Day or Night shift available 7p - 7a or 7a-7p

3 - 12 hour shifts per week
Weekend Option or alternate schedule may be available upon manager approval

Job Summary:

With thousands of requests handled per year, the Duke Health Transfer Center is the patient and provider link to world-renown patient and family centered care. With strengths of teamwork, inter-disciplinary communication and collaboration, the Transfer Center offers a dynamic environment for ongoing development of the experienced Registered Nurse. Our dedicated team provides 24/7 coverage to support the transfer needs of patients while networking with our internal and external customers.

The ideal Transfer Center team member would have experience in the critical or emergency care setting and an understanding of how to navigate complex medical systems with a focus on patient centered care. Engagement with providers from across the world requires an understanding of diverse patient populations which include medicine, general & specialty surgical services, neurology/neurosurgery, oncology, gynecology, urology, orthopedics and more for patients from birth through geriatrics. Current opportunities allow for flexible scheduling options to meet the needs of the department.

1. Systematic processing of patient acuity and expert level of clinical decision making.
2. Ability to sort through all patient information and formulate an accurate picture of the patient and his/her condition for the Duke MD's and nurses. Resource allocation
3. Collaborate with PRMO to ensure that the patient's insurance is accurate and viable. (Red Flag patients that need Medicaid or other assistance.)
4. Provide a team approach to Trauma care - Emergency Department M.D.'s, ER R.N.'s, Communications, Trauma surgeon, and Life-Flight team.
5. Coordinate with Bed Control and Communications for timely transfer and appropriate bed assignment.
6. Consultant for Duke and referring physicians, NP's, PA's and families and other departments.
7. Decision maker for primary referral sources and self payers in Duke's primary referral network.
8. Decision maker for transport/triage patients.
9. Provide call critical care triages to the ICU's.
10. Provide after hours Medical records request and retrieval.
11. Conduct insurance screenings after hours.
12. Enter patient data in IDS, Wellsoft, DHIS, and Transfer Center Lotus software for data collection and statistical analysis.
13. Provide on-line status reports through AOL with Bed Control, Transfer Center, and Communications.
14. Provide morning conference call reports with satellite Clinical Operations Directors and Senior Leadership.

Knowledge, Skills, Education, and Experience Required:

  • Three years of Critical Care or Step Down or ED nursing experience required
  • Knowledge of Duke Health System hospitals and patient care units preferred
  • Graduation from an accredited Bachelor's Degree in Nursing or higher is required

Licensure, Certification or Registration Required:

  • Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
  • BLS (or higher) certification required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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  • Job Reference: 714823618-2
  • Date Posted: 17 September 2022
  • Recruiter: Duke Health
  • Location: Durham, North Carolina
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent