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Hanover, Maryland
Job Type
1 Sep 2022

Job Posting:           Dispatcher
Location:               Coach USA - The Loop 2915 Jomat Ave Parkville, MD 21234, Baltimore County, MD
Annual Salary:       $50,000-$55,000 Commensurate with Experience
Schedule:              Must be flexible to work long shifts in either the day or the night including weekends
Date available:       Immediate

Coach USA Dillon's Bus Service (The Loop) is seeking a full time Dispatcher. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customers calls in a fast -paced environment. Must have computer experience, excellent customer service skills. We offer competitive pay and benefits. All applicants must be dependable and willing to work a flexible schedule.

  • Assign drivers and buses
  • Update and monitor GPS route/ equipment status
  • Monitor on-time performance
  • Check driver's credentials and logs
  • Monitor compliance hours
  • Inspect and sign DVIR
  • Provide available and OOS bus list along with fleet count, monitor PM list
  • Make sure all company vehicles and buses are fueled and cleaned
  • Report all accidents/incidents to Safety Director/ General Manager/ VP Operations-Central
  • Assist customer inquiries through phone or email
  • In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management.
  • Communicate delays or updates with Operations
  • Communicate with maintenance on breakdowns, defects, and PMs
  • Council and direct drivers
  • Monitor GPS and maps to keep drivers on schedule from traffic and accidents
  • Transfer and receive information from shift to shift
  • Other duties as needed

Required Experience:
  • At least 1 to 2 years previous driving and/or dispatching experience or 5 years of transportation industry preferred

 Minimum Requirements:
  • Ability to multitask and trouble shoot in a high pace environment
  • Available on weekends, holidays, days, and nights
  • Exemplary communication and customer service skills
  • Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, and web-based routing / GPS programs
  • A clear understanding of e-log's
  • The ability to possess and maintain CDL-A or B License with Air Brakes and Passenger Endorsement
Please Submit your resume BY EMAIL to:

Tiffany Allen: tiffany.allen@ or Brianna Lesane: Brianna.lesane@
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  • Job Reference: 701429970-2
  • Date Posted: 1 September 2022
  • Recruiter: CoachUSA
  • Location: Hanover, Maryland
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent