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Desktop Support Engineer

Location
London
Salary
£30,000 to £40,000
Job Type
Permanent
Posted
22 Sep 2022

A exciting opportunity for a Desktop Support Engineer to join a growing IT team within a leading international insurance / reinsurance business

You will support end-users and resolve technical problems. The responsibilities of the IT Desktop Engineer include responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations. You will be the escalation point for the local desktop support team will and provide a level of support to the Global IT Infrastructure team.

Key Responsibilities:

  • Local VC system configuration, management, and maintenance.
  • Installing and configuring client computer systems.
  • Responding to IT support requests.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Performing analysis of root causes.
  • Working alongside our 3rd party IT Support team to support the company.
  • Install and configure server environments.
  • Active Directory configuration and management.
  • Developing checklists for reoccurring problems.
  • Developing recommendations for procedures to prevent problems.
  • Troubleshooting hardware and software issues.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Building, maintenance and support of laptops and mobile devices
  • Coordinating and performing desk moves and set up of new desk.
  • Printer & Scanner checks
  • Meeting room checks and confirming all systems are running as expected.
  • Work on Infrastructure projects from design to implementation.

Essential Skills / Experience

  • Managed Active Directory and demonstrated ability to troubleshoot AD issues.
  • Familiar with Office 365 and Azure platform.
  • Previous experience with Watchguard, HP, Hyper-V and Dell hardware.
  • Passionate about delivering excellence.
  • Achieve results and targets -"Can do attitude" with initiative and drive.
  • Knowledge and experience working within an ITIL style service environment.
  • Capabilities needed to deliver in-person and remote IT support.
  • Fantastic installation, diagnostic, upgrade abilities.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.
  • Supporting Microsoft operating systems, office suite
  • Knowledge of ServiceNow would be beneficial.
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Details

  • Job Reference: 718587693-2
  • Date Posted: 22 September 2022
  • Recruiter: Securus Recruitment
  • Location: London
  • Salary: £30,000 to £40,000
  • Sector: I.T. & Communications
  • Job Type: Permanent