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Database Manager

Austin, Texas
Job Type
29 Jul 2022

The Database Manager is responsible for overseeing all aspects of Upbrings development database, including gift processing, preparation of data filings for mailings, and serving as the lead trainer in Raisers Edge, among other key activities. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.


We Are Warriors We Set the Standards for Child Welfare

Work Standards
  • Responsible for the overall usage, accuracy, efficiency, security, maintenance, administration, and development of Upbrings donor database.
  • Prepare standard and ad hoc mail files for direct mail, publications, events, or other mailings. This includes developing and running queries, segmentation and exports and reviewing lists for accuracy and completeness before sending to internal or external sources.
  • Work with staff, develops data selects for newsletters, direct response mailings, online campaigns, and event invitations.
  • Manages online gift processing through Online Express.
  • Proactively lead regular database hygiene and maintenance efforts, including duplicate management, data appends, research and updates of specific datasets through imports, and periodic data audits, etc.
  • Identify and address both the opportunities and challenges of robust database use, proposing new and improved applications
  • Serve as lead trainer for Raisers Edge and back-up for donor gift entry and acknowledgement
  • Available to work on site at Cross Park office three days per week.
  • Oversee the gift processing and acknowledgement process; proactively seek ways to streamline the process and make it more effective; coordinate with staff on gift accounting, acknowledgement, and accurate record keeping and reporting
  • Field and respond to donor inquiries regarding Upbring and/or the donors contributions to the organization.
  • Lead annual process for reporting giving for donor tax receipting
  • Ensure Raisers Edge data management policies, procedures and best practices are documented and up to date.
  • Perform other duties as assigned by the Director of Development Operations
Fiscal Management
  • Work closely with the accounting department by providing monthly reconciliation reports
We Are Servants We Help Others

  • Work closely with the Director of Development Operations, Vice President of Development, and other management to ensure operations are effectively and efficiently supporting and meeting department and organizational goals and objectives

We Are Family We Are Passionate & Compassionate

Building Relationships
  • Develop and maintain strong working relationships with management, internal and external customers, and vendors
  • Work as a member of the departments leadership team and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on Upbring and is consistent with policies and practices. Network and always represent the organization in a professional manner
  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with staff, and the community


Minimum Qualifications
  • Bachelors degree in Business Administration, Marketing, Communications, or closely related field
  • 2+ years managing Raisers Edge database
  • Strong people and interpersonal skills with the ability to effectively communicate, work, and interact with diverse groups of people
  • Strong written and verbal communications skills with the ability to use persuasive communication
  • Ability to apply a high level of initiative and motivation
  • Strong computer skills and advanced user of Microsoft Word, Excel, Outlook, and Raisers Edge
Preferred Qualifications
  • Professional Certification from Blackbaud (bCRE-Pro)
  • Experience working in a data-driven environment with Key Performance Indictors (KPIs)
  • Experience with MailChimp, Chimpegration, NXT, Importomatic, and/or other third-party software that integrates with Raisers Edge
  • 2+ years of supervisory and management experience
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  • Job Reference: 671167779-2
  • Date Posted: 29 July 2022
  • Recruiter: Upbring
  • Location: Austin, Texas
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent