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Customer Support Engineer

Cheltenham, Gloucestershire
£32,000 to £37,000
Job Type
1 Sep 2022
Job Title: Customer Support Engineer Job Type: Onsite, Flexitime, travel required Work Type: Permanent Hours: 37hrs per week Industry: Defence/Aerospace Job Location: Gloucestershire Salary: £32,000 to £37,000 per annum Profile Customer Support Engineer Out client operates mainly as a multi-tier provider, in the military and commercial aerospace markets. Using both research and development, to provide innovative, mission specific bespoke technological solutions to their customer s most complex problems. This is a fantastic opportunity to join a company that pride themselves on delivering high quality superior products to their sector. Job Role - Customer Support Engineer The Customer Support Engineer shall take responsibility for managing customers in the provision of technical support for a range of in-service products. You will support customers through all stages of the product life cycle and take a leading role in the entry into service of new products. Duties Customer Support Engineer Ensure that customer technical support issues are well managed and resolved to the mutual satisfaction of the business and our customers Ensure the views and expectations of our customers are communicated within the business Work closely with our engineering and quality teams to ensure a smooth entry into service for matters under your responsibility for new products Provide training to customers Manage the Technical Publications update cycle To represent the company at conferences or on customer visits Monitor the reliability of products recommending appropriate action where necessary To review and make improvements to existing processes updating company documentation as necessary Support to worldwide repair stations, distributors and strategic partners to enable those organisations to deliver our service obligations Manage the resolution any non-conformances On a rota basis provide the out of hours AOG and technical support service to our customers Be prepared to travel nationally and internationally Experience/Qualifications Customer Support Engineer Degree qualified or equivalent experience Excellent customer service skills Candidates who are currently an Internal Sales Engineer, Application Engineer, Sales Engineer, Repair Engineer, Service Engineer, Service Technician and Support Engineer could be suitable for this role. To make an application for this role please submit your CV to or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website Omega Resource Group is acting as an Employment Agency in relation to this vacancy
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  • Job Reference: 701346481-2
  • Date Posted: 1 September 2022
  • Recruiter: Omega Resource Group
    Omega Resource Group
  • Location: Cheltenham, Gloucestershire
  • Salary: £32,000 to £37,000
  • Sector: Trades & Services
  • Job Type: Permanent