Temporary ongoing - Immediate Starts
We are currently recruiting for an exciting opportunity with our client based within St Helens. (town centre)
Full time hours working Monday to Friday - 09.00am until 17.00pm - 37 hours per weekThe role is for Customer Service Advisors (Revenues & Benefits) working within a call centre, for the local council office.In this role, you will be the First point of contact for council customers providing a prompt, effective and efficient service to inbound customer queries. It is vital you can problem solve when customers are facing challenges across a variety of council queries.
As part of their contact centre, you'll have an integral part to play in supporting customers who need support, helping them when they need it most by offering professional guidance around a range of options and support to meet their needs.
You will have experience of working in a customer focused environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive, and challenging situations.
- Provide service users with detailed information and advice about Council Tax, Housing Benefit and our Council Tax Reduction Scheme.
- Provide general advice about both means tested and non-means tested benefits.
- Promote Welfare Benefit to customers who may be entitled to extra benefit in addition to our own Housing Benefit/Council Tax Reduction to eliminate poverty and maximise take up of benefit through take-up events working alongside our partners
In return, you'll enjoy the opportunity to build a wealth of transferable skills, and on-going support to further enhance your development and open progression prospects.
Interested? Please apply now