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Customer Service Advisor

Remote Working
Remote Working
£22,000 to £23,000
Job Type
22 Sep 2022

Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000KShifts Between 7am - 7pm

What we expect from you:

  • Excellent English, spoken and written
  • Customer Service Experience
  • Experience working with Amadeus is a plus but not at all a requirement.
  • Proven experience going above and beyond to provide an amazing service that helps customers
  • Flexibility in your shifts- we will compensate you well but this is not a 9-5 role!

What you will do:

  • Master Customer Care
  • Support our B2B customers
  • Liaise with suppliers and partners to resolve booking issues
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
  • Stay up-to-date with new features and product launches in - there are lots so be prepared for some serious innovation!
  • Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!

Bonus points for

  • Independent and autonomous, you don't need hand-holding to get things done
  • Good prioritisation and focus skills
  • Empathy, you understand what our customers need
  • Smart, fast learner and tech savvy
  • Flexible and able to adapt to constant changes with a positive mindset
  • You are open to get and give constructive feedback
  • You want to learn - we have a 7 Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

  • Honest, open and trustworthy!
  • Focused and determined!

What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as private healthcare or gym allowance depending on your location
  • Flexibility to work from home some days
  • Unforgettable events including travel to one of our hubs
  • Udemy for business account to continue your development
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities

If you feel you have the skills for the above role, don't hesitate, apply today!

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  • Job Reference: 718588482-2
  • Date Posted: 22 September 2022
  • Recruiter: Customer Management Resourcing
    Customer Management Resourcing
  • Location: Birmingham
  • Remote Working: Some remote working possible
  • Salary: £22,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent